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ring groups
Call load sharing made easy by creating groups. Create groups for an office phone system based on the department, or the location.
Benefits of Ring Groups
Auto attendant receives all calls and prompts the caller to select options such as, “Press 1 for sales,” etc. and then rings into the group created for that specific department, location or any other criterion. Ring Groups are very easy to create and manage and it work’s best with large call volumes. This is a great way to ensure that the calls are distributed to everyone in a group evenly.
Frequently Asked Questions
How the Call is routed within your Ring Group ?
Once the call is made to the assigned ring group, you can choose to have the calls handled in the following ways. First one is incoming calls are processed in a sequential order as received or assigned by you in your Cebod Telecom online web account or all the incoming calls can be processed simultaneously. Last one is calls can be handled randomly also. This means rotating the calls at random and allowing the system to decide which extension receives the call.
What is Sequential Call ?
All the incoming calls are processed in a sequential order. This way the calls are forwarded to different phone lines within the ring group based on pre -defined order assigned on Cebod Telecom online account by you. The customers are greeted with custom greeting or music on hold while calls are routed.
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