call transfer

With Call Transfer, Attendant Every Incoming Call

The call transfer feature allows a user to redirect an active call from their phone to another phone number or extension within the same phone system. This is commonly used in businesses or organizations where employees need to transfer calls between departments or to other colleagues.

There are two main types of call transfer: blind transfer and attended transfer. With a blind transfer, the user transfers the call to another phone number or extension without speaking to the recipient first. The call is transferred immediately, and the recipient can answer the call without the original caller being aware of the transfer.

With an attended transfer, the user speaks to the recipient before transferring the call, giving them context and any necessary information about the call. The user can then transfer the call to the recipient or another extension, and the recipient can pick up the call when they are ready.

Call transfer features are often available on modern phone systems and can be accessed through the phone's settings or call app. Users can transfer calls to another extension or phone number within the same system, or to an external number outside of the system, such as a mobile phone or home office.